There are several aspects to networking that will affect the quality of the I-Net Hosted PBX service and each aspect could affect the experience of each call differently. Two main characteristics are the Internet connection including bandwidth and quality including delay, packet loss and internet service providers (ISP); and LAN environments including quality of service (QoS) routers, and switches.
This is the amount of bandwidth needed to support an I-Net Hosted PBX deployment. The I-Net Hosted PBX deployment requires 30kbps of available bandwidth per concurrent phone call to transmit voice. Under most circumstances companies will have only 25% to 30% of their employees on the phone at any given time. Typically smaller companies have a higher % of people on the phone at the same time. We recommend that all I-Net Hosted PBX deployments operate on a dedicated broadband connection. Otherwise, your bandwidth specification will need to take into account peak bandwidth needed for day-to-day networking such as web surfing, downloads, ASP applications, and streaming. Remember when calculating sufficient bandwidth, the smaller of your broadband speeds i.e.: upload and download must be taken into account. If insufficient bandwidth is provisioned for voice and data calls could be negatively impacted.
The quality of your internet connection for VoIP is equally as important as the availability of bandwidth. We can test the quality of your internet and network connections using diagnostic tools to determine your internet connection score. For best results the test should be ran at peak internet usage times and from each location an extension will be in service.
For organizations with 2 or more users, we recommend that you have a router that supports QoS/Priority Queuing. These QoS routers will ensure that enough bandwidth can be allocated and prioritized to handle voice and internet traffic combined on a network without degrading the voice quality. If your current switch/router supports QoS, make sure this feature is enabled. Without a QoS firewall and router on your network, phone calls can become choppy and garbled at times of high network traffic resulting in a voice experience that will be degraded.
For more information about ensuring the highest quality voice service using the I-Net Hosted PBX, please contact us.